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Cisco Bug: CSCvs23775 - Add instructions for fixing 'Incorrect Authentication Information' to error message

Last Modified

Jun 11, 2020

Products (1)

  • Cisco TelePresence Management Server

Known Affected Releases

15.10

Description (partial)

Symptom:
Customer sees an error for 'Incorrect Authentication Information' in TMS > Systems > Navigator for endpoints added from CUCM. TMS cannot access the endpoint

Conditions:
TMS 15.10 is installed and the endpoint is added from CUCM. Then the password is changed on the endpoint.
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