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Cisco Bug: CSCvs23688 - All modems behind one RPD (Remote PHY Shelf 600) offline while the RPD stays online

Last Modified

Jan 07, 2020

Products (1)

  • Cisco cBR Series Converged Broadband Routers

Known Affected Releases


Description (partial)

All modems behind RPD go offline and stay that way - no modem shows up. The RPD stays online all the time.
cBR-8 logs show (few minutes after the modems go offline):
%GCP-3-THROTTLE: R0/0: rphyman: Normal priority message queue for GCP session(3) of RPD(hhhh.hhhh.hhhh) hits the HIGH WATERMARK(1280)
%RPHYMAN-3-GCP_TX_FAIL: R0/0: rphyman: RPD hhhh.hhhh.hhhh send FFT Trigger failed with error (Resource temporarily unavailable)
RPD logs show (exactly when the modems went offline):
ERR  regproc_send_ipc_msg: poll timeout after 4000 ms
ERR  bcm316x_ds_qam_get_cfg_inline: Cannot read the fqup register:94000000

No specific trigger found to initiate the issue.
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