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Cisco Bug: CSCvs23002 - Rarely battery indicator led reduce from five to one after headset loses pair

Last Modified

May 13, 2020

Products (1)

  • Cisco Headset 500 Series

Known Affected Releases

2.0(0)

Description (partial)

Symptom:
Rarely battery indicator led reduce from five to one after headset loses pair

Conditions:
phone: 8865  12-6-1-0101-692dev
MD: 2-0-0001-5

steps:

Battery indicator led: 5
1. Connect phone port to phone, pc port to win10(no jabber login), bt to iphone
2. Select bt source, make a call to phone port, incoming call status -> ok
3. Answer the call by call button - > fail to answer
4. try to answer the call by call button three times -> lost pair and then come back
Error: Batter indicator led: 1
5. Put headset on dock, after a few minutes, all battery indicator led light on

Note: Sometimes this issue occurs after firmware upgrade
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