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Cisco Bug: CSCvs20976 - R10 -- ADX is printing errors related to Wrapup Code intermittently

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Agent session stuck in real time report after logout from Agent Desktop

Conditions:
Agent session is stuck under Real time report due to issue with wrapping-up of omni-channel (chat or email) session. Processing of wrap-ups causes the stuck agent condition.
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