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Cisco Bug: CSCvs20976 - R10 -- ADX is printing errors related to Wrapup Code intermittently

Last Modified

Aug 08, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Agent session stuck in real time report after logout from Agent Desktop

Agent session is stuck under Real time report due to issue with wrapping-up of omni-channel (chat or email) session. Processing of wrap-ups causes the stuck agent condition.
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