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Cisco Bug: CSCvs20847 - Call not considered as handled for consult call in case of reverse transfer scenario.

Last Modified

Jan 21, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
Agent Skill group Interval CallsAnswered is more than CallsHandled

Conditions:
Consult call queued to CVP then delivered to Agent2.
Reverse Transfer.
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