Cisco Bug: CSCvs20847 - Call not considered as handled for consult call in case of reverse transfer scenario.
Jan 21, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Agent Skill group Interval CallsAnswered is more than CallsHandled Conditions: Consult call queued to CVP then delivered to Agent2. Reverse Transfer.
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Bug Details Include
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