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Cisco Bug: CSCvs19552 - JabberSSO login fail with msg"username or password is not correct":EnhanceCredPolicy set for AppUser

Last Modified

Jan 22, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.11900.146)

Description (partial)

Symptom:
Jabber SSO login fails with message "username or password is not correct" if Enhanced Credential Policy is used for application users or ESM mode is enabled on CUCM.

Conditions:
Issue is seen when Enhanced Credentials Policy is used. Or When customer has moved to ESM mode.
As part of Jabber login process, CUCM IMS libraries fetch admin user from CUCM DB and fail to do so.
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  • Status
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