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Cisco Bug: CSCvs19370 - Cisco DNA Center 1.3.1.3- Partial collection failure due to unknown error on Catalyst 9300 switch

Last Modified

Jan 07, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases

DNAC1.3.1.3

Description (partial)

Symptom:
A Catalyst 9300 switch may fail inventory collection, resulting in an Unknown state, in Cisco DNA Center 1.3.1.3

Inventory logs indicate :

2019-11-01 11:30:34,963 |  ERROR | ICE Service - CPU 12      |  | com.cisco.xmp.inventory | GRT entry with instance Id : 0 was not found in the DB for deviceId : 178181. This should have never happened.

2019-11-01 11:30:36,361 |  ERROR | ICE Service - CPU 12      |  | com.cisco.xmp.inventory | Exception occured while inventory collection for device  deviceId: 178181; CredentialId: 178181; ManagementIP: x.x.x.x: com.cisco.xmp.inventory.ice.InventoryException: errorId=12,componentName=CRUD Error Create Object Failed | mid=1, MSGNAME=XICE_GENERIC_MSG_ERR_01, ch=com.cisco.xmp.inventory, sev=error

Conditions:
Cisco DNA Center 1.3.1.3
Catalyst 9300 switch(IOS XE version = 16.9.4)
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