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Cisco Bug: CSCvs18142 - uccx 12.0 web chat on IOS not allowing rating to be hit correctly

Last Modified

Dec 20, 2019

Products (1)

  • Cisco SocialMiner

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
after a completed mobile chat using IOS, the customer cannot select any star entry upon the first click, unlike PC. In PC upon the first click any of the star counts can be filled. After first clicking on a star or on the ratings window, the chat CU can then select stars 1-4 and sometimes star 5. Star 5 selection seems to have the most issues as sometimes it takes several clicks and other star selections lower than 5 for 5 to be selected.

Conditions:
on UCCX 12.0 with IOS 12,13 using mobile chat on mobile browsers
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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