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Cisco Bug: CSCvs17629 - Unable to collect TechSupport from CIMC which version is 3.x or later

Last Modified

Jan 10, 2020

Products (1)

  • Cisco Tetration Workload Security

Known Affected Releases

3.2(1.20) 3.3(2.12)

Description (partial)

Symptom:
Unable to get techsupport from CIMC by executing get_cimc_techsupport command from EXPLORE.
The result was as below. (we can see same result with all nodes.)

$ cat snapshot_get_cimc_techsupport_log.txt
No handlers could be found for logger "192.168.0.11"
Traceback (most recent call last):
File "/opt/tetration/snapshot/cimc/cimc_snapshot_endpoints.py", line 225, in 
main()
File "/opt/tetration/snapshot/cimc/cimc_snapshot_endpoints.py", line 216, in main
cimcsnapendoints.export_techsupport(args.hostname, pathname)
File "/opt/tetration/snapshot/cimc/cimc_snapshot_endpoints.py", line 93, in export_techsupport
cimc.login()
File "/opt/tetration/snapshot/cimc/cimcendpoint.py", line 352, in login
self.login_cimc()
File "/opt/tetration/snapshot/cimc/misc.py", line 36, in retry
rv = original_func(*args, **kwargs)
File "/opt/tetration/snapshot/cimc/cimcendpoint.py", line 377, in login_cimc
self.handle.login()
File "/usr/lib/python2.7/site-packages/imcsdk/imchandle.py", line 143, in login
return self._login(auto_refresh=auto_refresh, force=force, timeout=timeout)
File "/usr/lib/python2.7/site-packages/imcsdk/imcsession.py", line 584, in _login
raise ImcException(response.error_code, response.error_descr)
imcsdk.imcexception.ImcException: [ErrorCode]: 551[ErrorDescription]: Authentication failed

Conditions:
System info: TA G2 model  [3.2.1.20-1] [39RU-M5] / CIMC 4.0(1a)
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