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Cisco Bug: CSCvs17629 - Unable to collect TechSupport from CIMC which version is 3.x or later

Last Modified

May 08, 2020

Products (1)

  • Cisco Tetration Workload Security

Known Affected Releases

3.2(1.20) 3.3(2.12) 3.3(2.23) 3.3(2.28)

Description (partial)

Unable to get techsupport from CIMC by executing get_cimc_techsupport command from EXPLORE.
The result was as below. (we can see same result with all nodes.)

$ cat snapshot_get_cimc_techsupport_log.txt
No handlers could be found for logger ""
Traceback (most recent call last):
File "/opt/tetration/snapshot/cimc/", line 225, in 
File "/opt/tetration/snapshot/cimc/", line 216, in main
cimcsnapendoints.export_techsupport(args.hostname, pathname)
File "/opt/tetration/snapshot/cimc/", line 93, in export_techsupport
File "/opt/tetration/snapshot/cimc/", line 352, in login
File "/opt/tetration/snapshot/cimc/", line 36, in retry
rv = original_func(*args, **kwargs)
File "/opt/tetration/snapshot/cimc/", line 377, in login_cimc
File "/usr/lib/python2.7/site-packages/imcsdk/", line 143, in login
return self._login(auto_refresh=auto_refresh, force=force, timeout=timeout)
File "/usr/lib/python2.7/site-packages/imcsdk/", line 584, in _login
raise ImcException(response.error_code, response.error_descr)
imcsdk.imcexception.ImcException: [ErrorCode]: 551[ErrorDescription]: Authentication failed

System info: TA G2 model  [] [39RU-M5] / CIMC 4.0(1a)
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