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Cisco Bug: CSCvs17624 - When agent working on chat and there was a new message the pop up msg is incorrect in Danish

Last Modified

Jan 30, 2020

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

When agent is working on chat 1 and there was a new message on chat 2 then we see a pop-up saying:
"Ingen Chatbesked", means "No Chatmessage"
"besvar venligst", means "Please answer"

1. agent is working on existing chat1
2. new chat2 comes in and this generates correct message on new chat, so that's fine
3. agent is still working on chat 1 and customer from chat2 writes a comment in chat which has not been selected by agent
4. this causes incorrect pop-up message to agent
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  • Status
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