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Cisco Bug: CSCvs16393 - SMA is not accessible with SSH (cli) and it's giving a traceback error

Last Modified

Sep 25, 2020

Products (1)

  • Cisco Content Security Management Appliance

Known Affected Releases

12.0.0-452 13.0.0-187

Description (partial)

Unable to access the SMA on the command line interface (SSH) as it generates a traceback on attempted login:

Get Device ID command failed
Traceback (most recent call last):
  File "/usr/build/iproot/ap/ipoe/ipoe/", line 55, in <module>
  File "/data/lib/python2.6_10_amd64_nothr/", line 128, in _run_module_as_main
    "__main__", fname, loader, pkg_name)
  File "/data/lib/python2.6_10_amd64_nothr/", line 34, in _run_code
    exec code in run_globals
  File "build/bdist.freebsd-10.1-RELEASE-amd64/egg/", line 40004, in <module>
  File "build/bdist.freebsd-10.1-RELEASE-amd64/egg/", line 28982, in main
  File "build/bdist.freebsd-10.1-RELEASE-amd64/egg/", line 28820, in _print_utx_stat
  File "build/bdist.freebsd-10.1-RELEASE-amd64/egg/", line 28808, in _utx_clear
IndexError: list index out of range

This issue typically happens when the SMA is running out of disk space on it's /var/ partition and not allowing SSH access.
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