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Cisco Bug: CSCvs15451 - AGENT_INTERRUPT_UNACCEPTED_IND is not shown in EAMS log with proper name

Last Modified

Nov 26, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Symptom:
AGENT_INTERRUPT_UNACCEPTED_IND is not shown in EAMS log with proper name
Current log:

2019-11-08 16:33:54.735 GMT+0000 <@> INFO <@> [123:listener-event-pool-

priority-arm-response-executor::-4] <@> ProcessId:5124 <@> PID:1 <@> UID:12 <@> UserSessionId:  <@> com.ipcc.listener.arm.ARMLogger <@>  <@> Sending message   -> 0 0 0 12 0 0 0 -83 0 0 0 1 0 0 19 -117 0 0 19 -119   <@>

 
Should be:

2019-11-08 16:33:54.735 GMT+0000 <@> INFO <@> [123:listener-

event-pool-priority-arm-response-executor::-4] <@> ProcessId:5124 <@> PID:1 <@> UID:12 <@> UserSessionId:  <@> com.ipcc.listener.arm.ARMLogger <@>  <@> Sending AGENT_INTERRUPT_UNACCEPTED_IND -> 0 0 0 12 0 0 0 -83 0 0 0 1 0 0 19 -117 0 0 19 -119   <@>

Conditions:
ECE 12.x
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