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Cisco Bug: CSCvs14196 - HS reporting as both Audio and Keyboard, Mice on Windows

Last Modified

Mar 27, 2020

Products (1)

  • Cisco Headset 700 Series

Known Affected Releases

1.0(0)

Description (partial)

Symptom:
Upon connecting to the 730 headset with a Windows HP/Dell, the Settings app on the Windows laptop will show two entries for the headset:
1) One under audio
2) One under Keyboard & Mouse

The 730 headset  advertises keyboard and mouse capabilities to the Windows laptop even though we do not utilize said capabilities. This leads to the second entry on the Settings page, and is expected to be benign.

Conditions:
This will be seen consistently on Windows (10) HP/Dell devices.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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