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Cisco Bug: CSCvs13915 - UCCX prompt manager service goes in to 'partial' when the prompts are being synchronized.

Last Modified

Jan 09, 2020

Products (3)

  • Cisco Unified Contact Center Express
  • Cisco Unified Contact Center Express 11.6(2)
  • Cisco Unified IP Interactive Voice Response (IVR) 11.6(2)

Known Affected Releases

11.6(2)

Description (partial)

Symptom:
Prompt Manager in subscriber goes into the partial state when the uploaded/saved prompts from the publisher are being synchronized to the subscriber. There is no service interruption whatsoever with this situation and the Prompt Manager usually comes back to in-service within a second. It might get delayed a bit if the HA is configured on WAN and the frequency of saving call recordings as prompts is unusually high.

Conditions:
Upload a new prompt or save a call recording as prompt in publisher
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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