Preview Tool

Cisco Bug: CSCvs13561 - Post SSO, if service template is getting downloaded and switch crashes, client is stuck in authc

Last Modified

Aug 25, 2020

Products (1)

  • Cisco IOS

Known Affected Releases


Description (partial)

ewlc:client stuck in authenticating state with SSO when service template in use



client stuck in authenticating state with SSO when service template in use. client will not go to RUN state.

step follow.

1. have ewlc with HA
2. join client with service tempate on ISE
3. make box crash, here crash will happen with service template issue which is CFD
4. change immediately policy on ISE so you will not see crash
5.  client stuck in authenticating state.

I have attached RA logs, console logs and running config. logs archive and manually core at below location.

Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.