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Cisco Bug: CSCvs12424 - VVB UI fails to authenticate user login after a reboot and throws 500 Error

Last Modified

May 19, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.0(1)

Description (partial)

Symptom:
This is an intermittent issue. After VVB server reboot, the UI comes up without any issues. But user login fails.

You will see below error:

HTTP Status 500 -

NoClassDefFoundError Could not initialize class com.cisco.security.ims.authentication.AuthenticationImpl

Conditions:
After VVB server reboot
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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