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Cisco Bug: CSCvs12383 - After reboot, server stuck at Probing EDD (edd=off to disable)... ok or a black screen with cursor

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Emergency Responder

Known Affected Releases

12.5(1.21900.22)

Description (partial)

Symptom:
After a node is rebooted, it does not boot back up. The VM Console in ESXi will show either:
- Probing EDD (edd=off to disable)... ok
- Black screen with cursor
- FATAL: Could not load /lib/modules/2.6.32-573.18.1.el16.x86_64/modules.dep: No such file or directory

Conditions:
This failure to boot back up occurs intermittently after a previous VM Power On Action that leads to an automated vmtools upgrade via Method3 as documented here 

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/uc_system/virtualization/virtualization-software-requirements.html#method3, 

which could result in a corrupted initramfs file in the boot partition.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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