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Cisco Bug: CSCvs11722 - Jabber-Desktop recevies the duplicate message once the new session is started

Last Modified

Jul 08, 2020

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 11.5

Known Affected Releases

11.5(1)

Description (partial)

Symptom:
Jabber in Desktop receives the duplicate unread messages even though the same message is read already. 

The scenario is as below :
Step-1:  User A logs in on the iPhone mobile device and goes to silent mode/locked mode.
Step-2:  User B-logs into jabber and sends a message to User A and user A receives the push notification for the chat on jabber iPhone's screen. 

Note: User A will not open the chat by clicking the notification received on the iPhone screen.

Step-3: User A logs in on Jabber windows - It receives a message from step-2.
Step-4: User A reads the message and logout from jabber windows.
Step-5: User A desktop device login back  - he receives message from step 2 once again as an unread message even though the same message was read in step-4.
Step-6: Logout desktop client
Step-7: Read the message from iPhone-jabber
Step-6: login desktop client and now userA will NOT receive the same message as an unread message as this was read on iPhone- jabber already.

Conditions:
Messages which are read already will be delivered as unread messages on Jabber-Desktop if the same user has not read that Push chat on Jabber-iPhone.
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Bug Details Include

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