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Cisco Bug: CSCvs11722 - Jabber-Desktop recevies the duplicate message once the new session is started

Last Modified

Jul 08, 2020

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 11.5

Known Affected Releases


Description (partial)

Jabber in Desktop receives the duplicate unread messages even though the same message is read already. 

The scenario is as below :
Step-1:  User A logs in on the iPhone mobile device and goes to silent mode/locked mode.
Step-2:  User B-logs into jabber and sends a message to User A and user A receives the push notification for the chat on jabber iPhone's screen. 

Note: User A will not open the chat by clicking the notification received on the iPhone screen.

Step-3: User A logs in on Jabber windows - It receives a message from step-2.
Step-4: User A reads the message and logout from jabber windows.
Step-5: User A desktop device login back  - he receives message from step 2 once again as an unread message even though the same message was read in step-4.
Step-6: Logout desktop client
Step-7: Read the message from iPhone-jabber
Step-6: login desktop client and now userA will NOT receive the same message as an unread message as this was read on iPhone- jabber already.

Messages which are read already will be delivered as unread messages on Jabber-Desktop if the same user has not read that Push chat on Jabber-iPhone.
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Bug Details Include

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