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Cisco Bug: CSCvs10307 - After removing the licenses from the full admin of the org for Webex meetings the WEbex collaboratio

Last Modified

Feb 01, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

When a customer disables the licenses for meetings on control hub going into User -> Edit The checkbox for Webex Collaboration Meeting Rooms Dissapear the users will keep the licenses but you cannot enable it or disable it anymore until the Full admin gets them assigned. And even in that case only after assigning the webex license and retrying to assign it it will then show the Webex Collboration Meeting Rooms.


Attached are the images of all of this.


Steps to reproduce:


1) Go to

2) Go to Users and click on edit licenses

3) Remove the licenses for meetings for all Administrators

4) Go to a user with meetings licenses (that you know that they have CMR enable) and you will not see this option

5) Enable the license for the Full Admin (you will not see the check box for CMR)

6) Save this and click on edit to edit the licenses. You will now see the CMR enable for the full admin and all of the users.

When removing the licenses from the Full admin
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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