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Cisco Bug: CSCvs10190 - vEdge WLAN iPhone Wireless Clients dropping connection after 1-3 mins

Last Modified

Sep 03, 2020

Products (1)

  • Cisco vEdge Router

Known Affected Releases

None

Description (partial)

Symptom:
vEdge WLAN iPhone Wireless Clients dropping connection after 1-3 mins

Conditions:
After a few minutes of being connected, the iPhone would suddenly stop displaying webpages and playing YouTube videos. The cflowd flows would also almost diminish as soon as the wifi would stop working on the iPhone.
ssue is seen with:

- iPhone 7, 8, 11 with software versions 13.1 and 13.2 and some Macbook on Mojave. They will connect, but traffic stops after 1-2 mins (when traffic stops, device is still pingable from other devices on LAN, but not from vEdge).
- Windows and Surface users work fine without issues.
- 1 newer Android Samsung S9+, connected but traffic dropped after 15 mins of YouTube.
- 2 old Samsung S4 will connect, but can not reach Internet or WAN at all.
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