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Cisco Bug: CSCvs08468 - CVP Reporting Server - Can't lock the connection for critical message transfer

Last Modified

Apr 07, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.0(1) 11.5(1) 11.6(1)

Description (partial)

Symptom:
CVP Reporting Server - Can't lock the connection for critical message transfer in logs.
CVP reporting Server goes in partial service in OAMP and then recovers to Service within couple minutes.

Conditions:
Issue signature:

3156027: 10.69.196.156: Aug 22 2019 00:20:57.796 -0500: %CVP_11_6_RPT-1-REPORTING_DB_ALERT_RAISE:  JDBCKeepAliver -- Start failover file processing. [id:4014] 
3156047: 10.69.196.156: Aug 22 2019 00:20:57.843 -0500: %CVP_11_6_RPT-1-REPORTING_DB_ALERT_CLEAR:  JDBCKeepAliver -- Finish failover file processing. [id:4021] 
3156054: 10.69.196.156: Aug 22 2019 00:20:57.843 -0500: %CVP_11_6_RPT-1-REPORTING_DB_ALERT_CLEAR:  Persist to the Database. [id:4021] 
3160849: 10.69.196.156: Aug 22 2019 05:50:48.088 -0500: %CVP_11_6_RPT-1-REPORTING_DB_ALERT_RAISE:  JDBCKeepAliver -- SQLException detected. Persist to the failover file. [id:4014] 
3160858: 10.69.196.156: Aug 22 2019 05:50:48.728 -0500: %CVP_11_6_RPT-3-REPORTING_INTERNAL_ERROR:  ProcessMessagesToDBTask -- threadId=733 parentThread=nulljava.sql.SQLException: Can't lock the connectionfor critical message transfer
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