Guest

Preview Tool

Cisco Bug: CSCvs07330 - AMP Crashing While Scanning Certain Types of Emails with document attachments

Last Modified

Jun 22, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

12.1-087 12.1-091 12.5.1-031 13.5.0 13.5.0-143 13.5.0-219

Description (partial)

Symptom:
ESA's AMP process is crashing and generating a core file for debugging on certain emails containing document attachments.

The attachment contains HTML codes within the file formatted in a specific way.

Conditions:
ESA has file analysis enabled to scan for document files.
Emails are sent to the ESA with certain attachments which are configured to be scanned by AMP service

Related Community Discussions

<key>CSCvs07330</key> - ESA - AMP Crashing While Scanning Certain Types of Emails with document attachments
 Is Cisco addressing the this bug in next release and What is the known fixed releases for this?    
Latest activity: Nov 15, 2019
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.