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Cisco Bug: CSCvs05928 - Intermittent TCD record missing on both Logger servers

Last Modified

Mar 04, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

10.0(2)

Description (partial)

Symptom:
Intermittently TCDs are not getting written for some calls. The SQL returned error was, "Invalid Column Data (SQLSTATE=42000, Native error=7339)" for Variable10 column in the TCD table.

Conditions:
Issue may related to call volume, couldn't be reproduced from testing environment with low call volume.

ICM 10.0(2) with SQL Server 2008R2.
Both Windows and SQL servers are Chinese language.
SQL Collation Setting are Chinese_PRC_BIN
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