Cisco Bug: CSCvs05692 - Safe Unsubscribe may not add the banner during high flow of graymail scanned items
Jun 12, 2020
- Cisco Email Security Appliance
Known Affected Releases
Symptom: The ESA is configured to use Safe Unsubscribe functionality and emails are being scanned and marked accordingly, however the ESA is not properly inserting the banner for the safe unsubscribe link. On the mail_logs/message tracking we can see the rewrite of the URL: Message 19193948 rewritten as new message 19194137 by edit-body-text Safe Unsubscribe filter But not the heading being added (this is the banner) and then the email delivered. On normal circumstances we should see: Message 19197779 rewritten as new message 19199751 by edit-body-text Safe Unsubscribe filter Message 19199751 rewritten as new message 19199761 by add-heading Heading Stamping filter Conditions: Safe unsubscribe is enabled on the ESA and higher volumes of emails marked to be actioned by Safe unsubscribe. When the email flows are low, the safe unsubscribe feature will function as expected.
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Bug Details Include
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