Guest

Preview Tool

Cisco Bug: CSCvs05075 - Cisco IP Phone 8800 Series User Guide - Update Feature and Line Button States for Remote Held Call

Last Modified

Jan 24, 2020

Products (1)

  • Cisco IP Phone 8800 Series

Known Affected Releases

11.7(1)

Description (partial)

Symptom:
Cisco IP Phone 8800 Series User Guide indicates the following expected functionality with regard to feature and line button illumination states:

Feature and line buttons illuminate to indicate status:

Line button Green, steady LED - Active call or two-way intercom call
Line button Green, flashing LED - Held call
Line button Amber, steady LED - Privacy in use, one-way intercom call, or logged into a Hunt Group
Line button Amber, flashing LED - Incoming call or reverting call
Line button Red, steady LED - Remote line in use (shared line or Line Status) or Do Not Disturb (DND) active
Line button Red, flashing LED - Remote line on hold

https://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cuipph/8800-series/english/user-guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide/P881_BK_C3A802A0_00_cisco-ip-phone-8800-user_guide_chapter_00.html#CUIP_RF_SEC5BDD0_00

Testing with 8800 endpoints running SIP88XX.11-7-1-17 firmware version and later, the following state is not observed for remote lines that are placed on hold:

Line button Red, flashing LED - Remote line on hold

Remote in-use and on hold for 8800 endpoints remain in the following state:

Line button Red, steady LED

Conditions:
8800 series endpoints running firmware version SIP88XX.11-7-1-17 or later.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.