Guest

Preview Tool

Cisco Bug: CSCvs05028 - The EAAS logs has to show "TERMINATE_DIALOGUE_RESP" with proper name

Last Modified

Nov 26, 2019

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
Has to be "TERMINATE_DIALOGUE_RESP" instead "Message recieved in EAAS".

Current log With INFO trace level for TERMINATE_DIALOGUE_RESP:

2018-06-18 05:47:15.641 GMT+0000 <@> INFO <@> [40:Thread-13] <@> ProcessId:8628 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.ipcc.arm.MRLogger <@> logIncomingMessage() <@> Message recieved in EAAS -> 0 0 0 16 0 0 4 82 0 0 105 120 0 0 0 0 0 0 6 40 0 0 0 0 <@>

Should be:

2018-06-18 05:47:15.641 GMT+0000 <@> INFO <@> [40:Thread-13] <@> ProcessId:8628 <@> PID:1 <@> UID:12 <@> HttpSessionId: <@> com.ipcc.arm.MRLogger <@> logIncomingMessage() <@> MSG_TYP_TERMINATE_DIALOGUE_RESP -> 0 0 0 16 0 0 4 82 0 0 105 120 0 0 0 0 0 0 6 40 0 0 0 0 <@>

Conditions:
ECE 11.x and 12.x
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.