Preview Tool

Cisco Bug: CSCvs04737 - SNMP core generated after Call failure due to Remote busy

Last Modified

Dec 11, 2019

Products (1)

  • Cisco TelePresence IX5000 Series

Known Affected Releases


Description (partial)

After a call from a IX5000 ends due to remote number not found or a ring busy, the SNMP service will crash and restart itself. Does not impact the user experience.

IX5000 makes a call to a number that is not able to be found or is not answered. Notification is sent to SNMP to indicate call termination. When trying to add this call entry to history, active call ID is not found and causes the SNMP crash.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.