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Cisco Bug: CSCvs04039 - Use mediafoundation for video capture in windows 10 and not virtual environment

Last Modified

May 23, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases


Description (partial)

Customer reports that when starting any webex meeting, she is being shown with message:
"We canĀ“t connect to your webcam. Is the webcam installed properly or are you using it in another application?"

In windows 10,  mjpeg format is automatically selected for HD video. mjpeg decoder costs higher CPU, this logic has been used for VDI environments, however t has been detected at some instances that this logic is being used for physical machines, causing failure while setting up video
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