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Cisco Bug: CSCvs04039 - Use mediafoundation for video capture in windows 10 and not virtual environment

Last Modified

May 23, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
Customer reports that when starting any webex meeting, she is being shown with message:
"We canĀ“t connect to your webcam. Is the webcam installed properly or are you using it in another application?"

Conditions:
In windows 10,  mjpeg format is automatically selected for HD video. mjpeg decoder costs higher CPU, this logic has been used for VDI environments, however t has been detected at some instances that this logic is being used for physical machines, causing failure while setting up video
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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