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Cisco Bug: CSCvs00409 - Post Call Survey not caching data for translation routed call to CVP

Last Modified

Apr 07, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

Post Call Survey not caching data for translation routed call.

PCS as such works on Translation routed calls
Only "Peripheral Variables"  are not passed back to ICM in the NEW_CALL for PCS DN.

We do not see "SESSION ADDED TO CACHED PCS SESSIONS" log for translation routed calls.
So basically addToPcsSession() is never called.

This will cause peripheral variables not to be passed to ICM in NEW_CALL request.

Translation routed calls to CVP with post call survey enabled.
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