Guest

Preview Tool

Cisco Bug: CSCvs00409 - Post Call Survey not caching data for translation routed call to CVP

Last Modified

Apr 07, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.6

Description (partial)

Symptom:
Post Call Survey not caching data for translation routed call.

Details:
=====
PCS as such works on Translation routed calls
Only "Peripheral Variables"  are not passed back to ICM in the NEW_CALL for PCS DN.

We do not see "SESSION ADDED TO CACHED PCS SESSIONS" log for translation routed calls.
So basically addToPcsSession() is never called.

This will cause peripheral variables not to be passed to ICM in NEW_CALL request.

Conditions:
Translation routed calls to CVP with post call survey enabled.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.