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Cisco Bug: CSCvs00282 - Telephone cannot hear Webex VoIP when there is an Webex VoIP joining meeting with old audio codec.

Last Modified

Dec 03, 2019

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
Telephone cannot hear Webex VoIP when there is an Webex VoIP joining meeting with old audio codec - iLBC.

Conditions:
What's the rootcause:
CMS will drop audio packages from MCS if the cascading link downgrades to single stream. So telephone cannot hear the audio from VoIP.
What's the solution:
Remove the wrong logic, CMS should not drop the audio packages from MCS if the cascading link downgrades to single stream.
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