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Cisco Bug: CSCvr96161 - CMX Continue to send Hyperlocation Alerts even when service has been intentionally disabled

Last Modified

Jan 02, 2020

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases

10.6(3)

Description (partial)

Alerts on CMX should not be sent out when the service is intentionally disabled by the administrator.
In this case the hyperlocation service has been stopped-disabled and alerts continue to be shown in alerts section of CMX.

Symptom:
The admi has stopped and or disabled the hyperlocation service as the service will be used in the next months, but not now.
Alerts will be shown under the alert section of CMX GUI.
The alert will state the "Hyperlocation" service is down.
Removing the alert is temporary as it comes back.
Removal of alert subscription is not possible via CMX API calls.

Hi,
You have a new alert from CMX!
hyperlocation Does not exist
    Host: cmx
    Service: hyperlocation
    Description: process is not running
    Date: XXXXXXXXXX
Thanks,
CMX-Admin

Conditions:
CMX 10.6.1-47
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