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Cisco Bug: CSCvj17904 - Jabber error on iPhone "unread messages might be deleted from server"

Last Modified

Apr 27, 2018

Products (1)

  • Cisco Jabber for iPhone

Known Affected Releases

11.9(2) 12.1(0)

Description (partial)

Symptom:
For Push Notifications-enabled IM sessions, when a Cisco Jabber for iPhone or iPad client moves into suspended mode, the IM and Presence Service sends Push Notifications to the Jabber client, but stops sending unread instant messages, Presence updates, and other XMPP stanzas (for example, chat room invites). Instead, these messages are queued on the local server until the Jabber client clicks on a Push Notification, or reenters foreground mode.
There is a limitation involving the unread message queue for Push Notifications-enabled IM sessions where Cisco Jabber is in suspended mode.

In above scenario pop message appears on jabber iphone client to deleted unread message"

There needs to be an option to disable this pop-message.

Conditions:
Jabber APNS in suspended mode
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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