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Cisco Bug: CSCvj17609 - synchronization failed (Cannot open file) entries in action queue when file is empty

Last Modified

Oct 05, 2018

Products (32)

  • Cisco Firepower Management Center
  • Cisco FirePOWER Appliance 8360
  • Cisco FirePOWER Appliance 8260
  • Cisco FirePOWER Appliance 8120
  • Cisco Firepower Management Center 2500
  • Cisco FirePOWER Appliance 7050
  • Cisco AMP 7150
  • Cisco FirePOWER Appliance 8130
  • Cisco FirePOWER Appliance 8140
  • Cisco AMP 8150
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Known Affected Releases

6.2.2 6.2.3

Description (partial)

Symptom:
On the Firepower Management Center, new tasks do not start.

On Sensors, Action Queue logs have the following:
ActionQueueScrape.pl[9057]: Task failure (286a55d0-460d-11e8-95e4-7578dfe81861)       Security Intelligence synchronization from firepower.cisco.com : Security Intelligence synchronization failed (Cannot open file /var/sf/sifile_download/peers/SYNC_0e4271d8-460d-11e8-bebe-6ca5dfe81861/IPRVersion.dat)

Conditions:
Using Security Intelligence and/or Threat Intelligence Director feeds in applied policies.

If the Firepower Management Center has a lot of devices registered to it, this issue will cause the task queue to fill up quickly and get behind in processing tasks.
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Bug Details Include

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  • Status
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