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Cisco Bug: CSCvj16681 - Flash degraded on Cisco 12G Modular Raid Controller

Last Modified

Oct 17, 2018

Products (1)

  • Cisco Unified Computing System

Known Affected Releases

3.1(2b)C

Description (partial)

Symptom:
Flash degraded on Cisco 12G Modular Raid Controller. 

Product Name                      : [UCSC-C220-M5SX]

+vendor: LSI Logic
+product-name: Cisco 12G Modular Raid Controller with 2GB cache (max 16 drives)
+serial-number: SK74288830
+firmware-package-build: 50.1.0-0726

+controller-status: Flash Degraded
+controller-health: Moderate Fault
+composite-health: Moderate Fault
+overall-health: Moderate Fault
+battery-status: Optimal

memory-size: 2048 MB
+flash-size: 16 MB

This issue is recently reported on multiple cases from customers, on most of the cases engineers have replaced the controller to resolve the issue. CIMC FE reports the controller as inoperable. 

---
feTotalEntries: 1
feMaxEntries: 1024
FEEntryList:
---
  dateTime: 2018-02-21T16:06:55
  severity: 5
  faultnum: 11
  cucsFaultTags: 2
  cucsFaultIndex: 3489661696
  cucsFaultSeverity_str: major
  entity_DN: sys/rack-unit-1/board/storage-SAS-MRAID
  fault_DN: sys/rack-unit-1/board/storage-SAS-MRAID/fault-F1004
  entity_RN: storage-SAS-MRAID
  faultCode: F1004
  dn: sys/rack-unit-1/board/storage-SAS-MRAID
  faultname: fltStorageControllerInoperable
  prevSeverity: 0
  prevTimeOfEvent: 2018-02-21T16:06:55
  cause: equipment-inoperable
  description: "Storage controller MRAID inoperable: reseat or replace the storage controller MRAID"
  occur: 1

Conditions:
UCS M5 servers
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