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Cisco Bug: CSCvj13205 - CISCO SON- ENM commander crashes on Error in Login

Last Modified

Aug 28, 2018

Products (1)

  • Cisco Mobility Services Engine

Known Affected Releases

17B.3.0

Description (partial)

Symptom:
STEXAS market in SC cluster noticed many actions being restored due to action failed.

Conditions:
After checking the logs we found that the main reason is SON commander is having hard time to access ENM server due to HttpRestLoginError

/intucell/data/logs/oss/oss.command-ENM_hou1e1-ENM_hou1e1_8.log
 
2018-03-26 15:44:12,426 [20960:son.utils.connections.http_rest_api:146:login_hacky:WARNING] Error in login list index out of range
2018-03-26 15:44:12,426 [20960:son.utils.connections.http_rest_api:43:__init__:ERROR] Can't login to hou1e1enm.wnsnet.attws.com
2018-03-26 15:44:12,427 [20960:EricssonLteEnmOssCommander:166:execute_oss_changes:ERROR] Connection error - will retry
Traceback (most recent call last):
  File "/tmp/tmp8DWLpC/bdist.linux-x86_64/egg/son/infra/oss/ericsson/oss_commander.py", line 164, in execute_oss_changes
  File "/tmp/tmp8DWLpC/bdist.linux-x86_64/egg/son/infra/oss/ericsson/oss_commander.py", line 182, in _execute
  File "/intucell/172.0.0/local/lib/python2.7/site-packages/son.platform-172.0.0-py2.7.egg/son/utils/connections/http_rest_api.py", line 295, in upload_import_file
    self.login_hacky()
  File "/intucell/172.0.0/local/lib/python2.7/site-packages/son.platform-172.0.0-py2.7.egg/son/utils/connections/http_rest_api.py", line 147, in login_hacky
    raise HttpRestLoginError("Can't login to {}".format(self.ip))
HttpRestLoginError: Can't login to hou1e1enm.wnsnet.attws.com
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