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Cisco Bug: CSCvj11500 - UCCX 11.6 - Nonvoice subsystem stuck in partial service after SM reboot

Last Modified

Mar 01, 2019

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

1. The NonVoice Subsystem of the UCCX Engine will show Partial Service
2. Finesse agents will see "Chat and email temporarily down due to outages"

UCCX and SocialMiner are rebooted at the same time, or SocialMiner is down while the UCCX is rebooted
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  • Status
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