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Cisco Bug: CSCvj09811 - CCMP Administration guide doesn't clearly point out which ICM users will be imported for ISE-enabled

Last Modified

Apr 30, 2018

Products (1)

  • Cisco Unified Contact Center Management Portal

Known Affected Releases

11.0(1) 11.6(1)

Description (partial)

Symptom:
CCMP Administration guide states the below and not clear which ICM users will be imported for ISE-Enabled.

Creating a Linked Unified CCE and Unified CCMP User There are two ways to create a linked Unified CCE and Unified CCMP user so that Unified CCMP security can be applied to ISE scripts and resources. Normally you will create the user in Unified CCMP, specify that it is ISE-enabled and Unified CCMP will automatically create the linked Unified CCE user. But if a suitable user already exists in Unified CCE, Unified CCMP will automatically import it. You then can configure the user as ISE-enabled in Unified CCMP.

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_management_portal/ccmp11_5_1/Maintenance/guide/CCMP_Administration_Guide.pdf

https://www.cisco.com/c/dam/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/cisco_management_portal/ccmp11_6_1/Maintenance/guide/CCMP_Administration_Guide.pdf

Conditions:
N/A
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