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Cisco Bug: CSCvj04292 - Exception: grtTransporter() returned Error

Last Modified

May 11, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(0.98000.584) 12.5(0.99832.2)

Description (partial)

Symptom:
Exception: grtTransporter() returned Error

Conditions:
1)Login to Cisco Unified Reporting tool.
2)Access the path System Reports->Unified CM Phone Config Version Report.
3)Click on Unified CM Phone Config Version Report link.

The above operation results in 
 Unified CM Total number of phones registered 

Exception: grtTransporter() returned Error while executing the getServletXML of class PhoneCountSource:java.lang.Exception 
 Source: com.cisco.ccm.common.reports.PhoneCountSource 

Note: The node has been upgraded over releases.

Unified CM Phone Config Version Report is no longer supported report. Either the link must be removed from System Reports or appropriate information must be displayed.
 Further, Security Diagnostic tool report link must also be removed

Note: The issue is seen on setup upgraded from 8.x/9.x to 12.5
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Bug Details Include

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