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Cisco Bug: CSCvj04259 - UCCX: Invalid original state Alerts with Error "UC_CONTACT_MGR-3-CONTACT_SETSTATE_ERROR"

Last Modified

May 09, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Below exception is seen almost once in a week at RTMT:

Problem Details: Getting the following errors :
%UC_CONTACT_MGR-3-CONTACT_SETSTATE_ERROR: %[exception=Invalid original state, the contact is inactive][UNKNOWN_PARAMTYPE:Contact id=13467]

%UC_CONTACT_MGR-3-CONTACT_SETSTATE_ERROR: %[exception=Invalid original state, the contact is inactive][UNKNOWN_PARAMTYPE:Contact id=13467]

Conditions:
Dial out destination number, as NON_IAQ call and then hit transfer from the phone to complete it
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