Cisco Bug: CSCvj03349 - CUAC-Advanced 18.104.22.168-2; Reporting - Avg Abandon Time calculation doesn't match.
Apr 27, 2018
- Cisco Unified Attendant Consoles
Known Affected Releases
Symptom: CUAC Advanced Call Report - Incoming Calls by Date and Time The existing report design, calculates Abandon call wait time averages, including line items of 00:00:00 duration. As a result, the outcome is misleading. For example: You have a report of 20 hours 4 of the hours have wait times 4 seconds, 10 seconds, 350 seconds, and 90 seconds 16 of the hours have wait times of 0 seconds One would expect to see the average of the wait times 113.5 seconds Currently the report indicates an average of 22.7 seconds As a result, the deflated value is misleading in terms of KPIs. Conditions: None
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