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Cisco Bug: CSCvj00511 - The error in agent's interface is not correct

Last Modified

Jul 11, 2018

Products (1)

  • Cisco Enterprise Chat and Email

Known Affected Releases

11.6(1)ES2

Description (partial)

Symptom:
Un-clarity of the error messages from ECE system in the agent interface.

Conditions:
ECE 11.6
In logs we see that agent was not able to send email because of the SMTP max size, but in agent interface 
error is Dispatcher unable to dispatch this email Reason: Invalid To Address:
Error in the agent interface:
Dispatcher unable to dispatch this email Reason: Invalid To Address:
email.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses Invalid Original Message

Error in logs:
com.sun.mail.smtp.SMTPSendFailedException: 552 Message size exceeds fixed maximum message size set by administrator

	at com.sun.mail.smtp.SMTPTransport.issueSendCommand(SMTPTransport.java:2203)
	at com.sun.mail.smtp.SMTPTransport.finishData(SMTPTransport.java:1981)
	at com.sun.mail.smtp.SMTPTransport.sendMessage(SMTPTransport.java:1197)
	at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:836)
	at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1564)
	at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:967)
	at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
	at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:107)
2018-04-16 10:56:00.404 GMT+0000 <@> ERROR <@> [67:DxInstance id : 998] <@> ProcessId:8396 <@> PID:1 <@> UID:12 <@> HttpSessionId:  <@> com.egain.platform.module.dispatcher.service.DxProcess <@> dispatchEmails(callerContext, email, dxInstanceData, attachmentDataAccess, attachmentSizeDataAccess) <@> Invalid To Address : <@> 
com.egain.platform.module.dispatcher.exception.InvalidToAddressException: All addresses invalid
	at com.egain.platform.module.dispatcher.Mailer.sendMessage(Mailer.java:849)
	at com.egain.platform.module.dispatcher.service.DxProcess.dispatchEmail(DxProcess.java:1564)
	at com.egain.platform.module.dispatcher.service.DxProcess.runDispatcher(DxProcess.java:967)
	at com.egain.platform.module.dispatcher.service.DxInstance.startInstance(DxInstance.java:86)
	at com.egain.platform.framework.dsm.common.ThreadPool$PoolThread.run(ThreadPool.java:107)
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