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Cisco Bug: CSCvj00315 - Phone-> "CTI Remote Device", "Mobility User ID" not showing DB data correctly

Last Modified

May 18, 2018

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.0(1.3)

Description (partial)

Symptom:
Remote Destinations not getting created in Hybrid provisioning.

Conditions:
CUCMAdmin's "Cisco Spark Remote Device" has a field "Mobility ID" which shows the data from DB table's "Device.fkenduser_mobility" field.
In cases BAT is used for provisioning Spark RD, and accidentally Device.fkenduser_mobility was set to null, the UI would keep on reflecting some value, which
is found to be equivalent to "Device.fkenduser" always.

This has implications on debugging a problem when such a wrong configuration happened by BAT (empty Device.fkenduser_mobility in DB).

We would see that UI values looks ok, but scenario is failing in overall Hybrid provisioning of Spark RD's and Remote destinations, as that has dependency on real value which is coming from Device.fkenduser_mobility.

The possibility of finding the issue is only via understanding and peeking through DB.
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