Cisco Bug: CSCvi99590 - Customer call not routed to available agents with 'PrecisionQueue' node.
May 14, 2018
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: Customer call not routed to available agents with 'PrecisionQueue' node and further this call will be stuck in Queue forever. Conditions: Use 'PrecisionQueue' node Configure script in a way, connect 'Run Ext. Script' back to 'PQNode' Network VRU Script List --> Interruptible unchecked.
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Bug Details Include
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