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Cisco Bug: CSCvi99590 - Customer call not routed to available agents with 'PrecisionQueue' node.

Last Modified

May 14, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases


Description (partial)

Customer call not routed to available agents with 'PrecisionQueue' node and further this call will be stuck in Queue forever.

Use 'PrecisionQueue' node
Configure script in a way, connect 'Run Ext. Script' back to 'PQNode'
Network VRU Script List --> Interruptible unchecked.
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