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Cisco Bug: CSCvi95199 - UI stuck at 200_pre/500_stop_system.sh while upgrading FMC from 6.1.0 to 6.3.0-10426

Last Modified

Jun 05, 2018

Products (1)

  • Cisco Firepower Management Center

Known Affected Releases

6.0.0 6.1.0 6.2.0 6.2.2 6.2.3 6.3.0

Description (partial)

Symptom:
When a customer tries to upgrade from 6.0 to any major release (6.3.0 for example), the Firepower Management Center UI can show the progress of the upgrade in Notifications->Task. 
The Task Notification will get stuck at 21% for the duration for the upgrade even though the upgrade has been progressing well in the background.
This will happen when the customer has not performed any browser-based action.

Conditions:
This problem will occur when the customer upgrades the Firepower Management Center from 6.0 to any major release and not performed any browser-based action.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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