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Cisco Bug: CSCvi92774 - ENH: Service Level Percentage to add in reports

Last Modified

Apr 16, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

10.6(1) 11.6(1)

Description (partial)

Symptom:
In CSQ configuration there is Service Level Percentage but this actually do not reflect in any report. 
With addition of this value in report will help customer to calculate SL based on Service Level Percentage value.

Conditions:
NA
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