Preview Tool

Cisco Bug: CSCvi92774 - ENH: Service Level Percentage to add in reports

Last Modified

Apr 16, 2018

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

10.6(1) 11.6(1)

Description (partial)

In CSQ configuration there is Service Level Percentage but this actually do not reflect in any report. 
With addition of this value in report will help customer to calculate SL based on Service Level Percentage value.

Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.