Preview Tool

Cisco Bug: CSCvi91725 - Voicemail will delete out of prime but not Unity

Last Modified

Oct 04, 2018

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases


Description (partial)

If you cancel service on the voicemail it does delete it, but if you cancel it on the phone and the line it deletes the phone and the line but not the voicemail.  The message before you execute the order tells you it will delete the line and the voicemail. The order shows as successful, but the voicemail still remains on CUC. Later, when you assign a new user with that voicemail it will the order fails because CUC still sees the voicemail box as existing and assigned.

Voicemail order fails due to PCP not deleting the voicemail out of Unity.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.