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Cisco Bug: CSCvi91263 - Electronic Hook Switch (EHS) Control Inoperable after CallManager Service Restart

Last Modified

Jun 01, 2018

Products (12)

  • Cisco IP Phone 8800 Series
  • Cisco IP Conference Phone 7832
  • Cisco IP Phone 8865
  • Cisco IP Phone 8851
  • Cisco IP Phone 7841
  • Cisco IP Phone 7821
  • Cisco IP Phone 8811
  • Cisco IP Phone 8861
  • Cisco IP Phone 7861
  • Cisco IP Phone 8845
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Known Affected Releases

12.1(1)

Description (partial)

Symptom:
Electronic Hook Switch (EHS) control inoperable after restart of Cisco CallManager (CCM) service on primary registration node.  Headset accessory unable to utilize EHS control until affected Phone device is reset.

Debugs to enable on affected device as confirmation of this caveat:

undebug jvm all
settmask -r
debug jvm SideCar
debug jvm Config
debug jni sidecar-detail
debug jni sidecar-message
settmask -p ms -t 0xFFFFF -b LOG_DEBUG
settmask -p dman -b LOG_DEBUG

Following sidecar debug message events will be observed during issue state:

Line 16029: 5189 DEB Apr 03 23:14:33.770238 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235, Length=21
Line 16055: 5202 DEB Apr 03 23:14:34.271094 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235
Line 16085: 5217 DEB Apr 03 23:14:34.771997 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235
Line 16336: 5343 DEB Apr 03 23:14:35.272792 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235
...
Line 18698: 6523 DEB Apr 03 23:14:43.287048 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235
Line 18776: 6562 DEB Apr 03 23:14:43.787755 (1476:7672) JAVA--SC| ***> LinkId=1, MsgID=0x11, MsgName=SCVersionInfoMessageID, Sequence=235
Line 18794: 6571 DEB Apr 03 23:14:43.788086 (1476:7672) JAVA--SC| ***> LinkId=255, MsgID=0x1C, MsgName=SCResetMessageID, Sequence=236, Length=5
Line 18806: 6577 DEB Apr 03 23:14:43.788242 (1476:7672) JAVA--SC| ***> LinkId=255, MsgID=0x10, MsgName=SCPollMessageID, Sequence=237, Length=7
Line 18868: 6608 DEB Apr 03 23:14:49.793337 (1476:7672) JAVA--SC| ***> LinkId=255, MsgID=0x10, MsgName=SCPollMessageID, Sequence=238, Length=7

Conditions:
Using 88XX IP Phone model with Headset accessory utilizing Electronic Hook Switch (EHS) control.
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Bug Details Include

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  • Status
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