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Cisco Bug: CSCvi91153 - "[FSM.FAILED]. external aaa server configuration" health alert

Last Modified

Jan 11, 2019

Products (23)

  • Cisco Firepower 9000 Series
  • Cisco ASA 5506-X with FirePOWER Services
  • Cisco ASA 5525-X with FirePOWER Services
  • Cisco Firepower 9300 Security Appliance
  • Cisco Firepower 2130 Security Appliance
  • Cisco Firepower 4140 Security Appliance
  • Cisco ISA-3000-4C Industrial Security Appliance
  • Cisco ASA 5508-X with FirePOWER Services
  • Cisco Firepower NGFW Virtual
  • Cisco ASA 5506H-X with FirePOWER Services
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Known Affected Releases


Description (partial)

After FTD upgrade to 6.2.3 you might receive health alert on the FMC:
Code - F1000292; Description - [FSM:FAILED]: external aaa server configuration(FSM:sam:dme:AaaEpUpdateEp)

The fault appeared from the FXOS side:
firepower# show fault 
Severity  Code     Last Transition Time     ID       Description
--------- -------- ------------------------ -------- -----------
Warning   F17252   2018-04-10T11:00:15.313    118964 [FSM:STAGE:FAILED]: external aaa server configuration to primary(FSM-STAGE:sam:dme:AaaEpUpdateEp:SetEpLocal)
Warning   F78692   2018-04-10T11:00:15.313    118995 [FSM:STAGE:REMOTE-ERROR]: Result: failure Code: unspecified Message: Failed to access shell access user home dir
Critical  F1000292 2018-04-10T10:20:55.758    119005 [FSM:FAILED]: external aaa server configuration(FSM:sam:dme:AaaEpUpdateEp)

Was reported on Firepower 2100 running FTD 6.2.3 code
Not causing any impact

Related Community Discussions

<key>CSCvi91153</key> - &quot;[FSM.FAILED]. external aaa server configuration&quot; health alert - 2
Having this problem on my FTD 2110 Firewalls running
Latest activity: Jun 26, 2018
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