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Cisco Bug: CSCvi87470 - VSRM not sending "RmCmdExec,Cmd=GetEncryptInfo," on some VOD session setup's causing a 4010

Last Modified

Jul 24, 2018

Products (1)

  • Cisco Conductor

Known Affected Releases

PRM-VSRM-3.11.0-707P2

Description (partial)

Symptom:
- VOD sessions being released due to a 4010 instead being failed with an Error 18.

Conditions:
- VSRM not sending "RmCmdExec,Cmd=GetEncryptInfo," on some VOD session setup's causing a 4010 instead of an error 18.

- The VSRM ( ERM ) will setup the session successfully without sending "RmCmdExec,Cmd=GetEncryptInfo," to the Netcrypt.  Therefore the session should be timed out and failed as a Error 18 due to the session not being setup on the Netcrypt.

RmCmdExec,Cmd=GetEncryptInfo

2018/06/20 16:26:09.156 RmEncryptorSelect,RID=107.9.101.242,Port=1,SesId=3817e136f3b8/206,edgeInputGroup=
2018/06/20 16:26:09.156 RmCreateSession,SesId=3817e136f3b8/206,RID=172.20.144.178,chan0=81,MPN=2486,Bw=15162500,EdgeIn=172.20.144.174,EdgeInPort=5,UDP=53004,caInfoLength=0,QamSessionType=1,SessionType=0
2018/06/20 16:26:09.156 RmCmdQueue,Cmd=CreateSession (1021),RID=172.20.144.178,RName=yntwohnx04q,queueDepth=1,SesId=3817e136f3b8/206,chan0=81,MPN=2486,BW=15162500,GDA=0.0.0.0,UDP=53004
2018/06/20 16:26:09.157 RmCaMgrSelect,SesId=3817e136f3b8/206,CaMgr=107.9.65.220
2018/06/20 16:26:09.157 RmCmdQueue,Cmd=GetEncryptInfo (1050),RID=107.9.65.220,RName=RCAS02,queueDepth=1,SesId=3817e136f3b8/206,copyProtectMode=3
2018/06/20 16:26:09.166 RmCmdExec,Cmd=CreateSession,RID=172.20.144.178,Device=yntwohnx04q,Tid=131769673,SesId=3817e136f3b8/206,chan0=81,MPN=2486,BW=15162500,GDA=0.0.0.0,UDP=53004
2018/06/20 16:26:09.167 RmCmdExec,Cmd=GetEncryptInfo,RID=107.9.65.220,Device=RCAS02,Tid=217503413,SesId=3817e136f3b8/206,copyProtectMode=3
2018/06/20 16:26:09.183 RmCmdSuccess,Cmd=CreateSession,RID=172.20.144.178,RName=yntwohnx04q,CmdTime=16ms,SesId=3817e136f3b8/206,chan0=81,MPN=2486,BW=15162500,GDA=0.0.0.0,UDP=53004,Tid=131769673
2018/06/20 16:26:09.194 RmCmdSuccess,Cmd=GetEncryptInfo,RID=107.9.65.220,RName=RCAS02,CmdTime=26ms,SesId=3817e136f3b8/206,copyProtectMode=3,Tid=217503413
2018/06/20 16:26:09.194 RmGetEncryptInfoSuccess,status=0,encryptorCaInfoLength=427,clientCaInfoLength=301,SesId=3817e136f3b8/206
2018/06/20 16:26:09.194 RmEncryptorSessionCreate,RID=107.9.101.242,Port0=1,SesId=3817e136f3b8/206,UDPIn=65310,UDPout=53004,caInfoLength=427,EncryptorSessionType=1,SessionType=0,casId=3584
2018/06/20 16:26:09.194 RmCmdQueue,Cmd=CreateSession (1021),RID=107.9.101.242,RName=VOD-NC-NEOS-10_2,queueDepth=15,SesId=3817e136f3b8/206,chan0=1,MPN=2,BW=15162500,GDA=107.9.101.250,UDP=65310
2018/06/20 16:26:09.194 RmResourceReady,status=0,SesId=3817e136f3b8/206
2018/06/20 16:26:09.194 DiscSvcsTxResConf,status=success(0),sgid=35139,bw=15162500,tid=131769673,destUsrm=107.9.65.216,SesId=3817e136f3b8/206
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