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Cisco Bug: CSCvi85961 - Dialer Reserves Agents but Campaign in Locked State due to No Records

Last Modified

Aug 03, 2018

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
Dialer reserves agents, but there are no available records to call.

Conditions:
Campaign Manager disconnection from the Dialer is a precursor to the issue occurring.
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